At our company, we are dedicated to delivering the highest quality service to all our clients. Our policies are designed to ensure that we consistently meet and exceed your expectations. Your satisfaction is our priority, and we are committed to maintaining the standards that make us your trusted partner. Thank you for choosing us!
Cancelation/ Late Policy
Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists’ day that could have been filled by another patient. As such, we require 24 hours’ notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours’ notice, or miss their appointment, Will be charged a cancellation fee (100% cost of appointment).
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When booking an appointment at Origin’s Massage Therapy we reserve that time slot and treatment room for you. Out of respect and courtesy to other clients, we ask that you please arrive 5 minutes early before your scheduled appointment. Please be advised that a late arrival time means that your treatment time will be reduced and full payment of your original scheduled appointment is required. If a patient presents to the office 15 minutes late without notification for a scheduled appointment with our providers, the patient will be asked to reschedule their appointment and will be charged for the full appointment.
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Pleas notify the clinic should you want to pay outstanding balances in another payment method. I understand an interest of 5% compounded monthly may be applied to any outstanding account balances.
Minor Consent
PARENT OR LEGAL GUARDIAN’S CONSENT TO TREAT A MINOR Origin’s Massage Therapy permits minors to receive massage therapy treatments from its Registered Massage Therapists, provided the Parent or Legal Guardian agrees to, acknowledges, and signs this consent form. Parent or Legal Guardian must be present in helping complete the Health History Form for the minor, along with consent for the massage therapy session. If the Minor is capable, both the Minor and Parent/Guardian shall sign the Health History Form. Minors (all clients under the age of 18 – unless otherwise emancipated, in which case documentation must be provided) must have written Parental/Guardian consent. In collaboration with the consenting adult and Minor, the Registered Massage Therapist will assist in establishing goals for the session(s), as well as a long-term treatment plan, if applicable. The Registered Massage Therapist will discuss health history, symptoms currently experienced by the minor, as well as methods of treatment and areas of the body that will be treated. Side effects resulting from the massage treatment, as well as homecare suggestions, will also be discussed. For clients aged 12 and under, the Parent/Guardian must always be present in the treatment room. For clients aged 13-17, if both minor, Parent/Guardian, and Registered Massage Therapist agree that the minor can be on their own. As per any massage therapy session, appropriate draping will be used at all times during the massage and only areas being massaged are uncovered.